Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the InstaK mobile apps, website and related services (the "Services"), operated by Chetan Sharma, Smartworld Gems, Sector 89, Gurugram, Haryana, India ("InstaK", "we", "us"). By creating an account or using the Services you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the Services.

1. About InstaK

InstaK is a technology platform that helps customers discover and book independent service professionals ("Partners"). Partners are independent service providers and not employees or agents of InstaK. The service itself is performed by the Partner; InstaK facilitates the booking, communication and payment.

2. Eligibility and account

• You must be at least 18 years old and able to enter into a binding contract under Indian law.
• You sign in with your mobile number and a one-time password (OTP). Give accurate information and keep your account secure. You are responsible for activity on your account.
• Do not share OTPs. The start OTP shown in your booking must be shared only with your assigned Partner when they arrive.

3. Bookings and pricing

• The price shown before you confirm a booking includes the service price, any applicable service fee or instant fee, discounts, and any tip you add. Prices may change from time to time but do not change for a booking you have already confirmed.
• Partners are assigned based on availability and the type of work. We cannot guarantee that a Partner will be available for every request or time slot.
• Some jobs may need additional work or materials beyond the original booking. Any extra charge must be agreed with you before the work is done.
• You must provide a correct address and be reachable at the booked time. Please make sure the Partner can safely access the place of service.

4. Payments, wallet and offers

• You may pay using the payment methods offered in the app, which may include UPI, card, your InstaK wallet, or pay after service. Online payments are processed by third-party payment providers.
• Your InstaK wallet balance is a prepaid credit for use on InstaK only. It cannot be withdrawn as cash or transferred, and may be used for bookings and refunds.
• Coupons and offers have their own conditions (such as a minimum order value) and may be withdrawn or changed. They have no cash value and cannot be combined unless stated.
• If you choose pay after service, you must pay the Partner the amount due when the job is completed.
• InstaK Plus, where offered, is a paid membership with the benefits described in the app at the time of purchase.

5. Cancellations, rescheduling and refunds

• You can cancel a booking from the booking screen before the job is completed. If you had already paid, the paid amount is refunded to your InstaK wallet.
• You can reschedule a booking from the app, subject to Partner availability.
• We may cancel or reassign a booking if a Partner is unavailable or for operational or safety reasons. In that case, any amount paid is refunded to your wallet.
• If a booking is cancelled after a Partner has travelled to your location, or you are unavailable at the address, we may apply a reasonable cancellation or visit charge where this was shown in the app.
• Refunds to the original payment method, where available, are processed through the payment provider and may take several business days.

6. Quick Maid

• Quick Maid lets you book household tasks as instant, scheduled or subscription bookings. Task prices and estimated durations are shown before you confirm.
• Instant bookings are offered to available Partners and are not guaranteed. If no Partner accepts within the search window, the booking may be cancelled and refunded to your wallet.
• Subscriptions (such as daily, alternate-day or weekly plans) are billed as described in the app, and you can skip, pause or cancel a subscription from the app.
• Quick Maid covers the tasks listed in the app. Partners are not required to perform tasks outside the booked list or tasks that are unsafe.

7. Your responsibilities

You agree that you will:

• treat Partners with respect and not harass, abuse, discriminate against or endanger them;
• not use the Services for anything unlawful or fraudulent, or misuse offers, referrals or the wallet;
• not attempt to book or pay Partners outside the platform to avoid fees for jobs first found through InstaK;
• not interfere with or attempt to gain unauthorised access to the Services; and
• keep valuables and sensitive items secure during a service visit.

8. Terms for Partners

• Independent provider. You are an independent service provider. Nothing in these Terms creates an employment, agency or partnership relationship with InstaK. You decide when to go online and which jobs to accept.
• KYC and approval. You must provide true and complete identity and bank details. InstaK may approve, reject or suspend a Partner account at its discretion, including after verification checks.
• Jobs. Job requests may be offered to multiple Partners; the first Partner to accept gets the job. Customer address details are shown in full only after you accept. Start a job only after the customer shares the start OTP.
• Conduct and quality. Arrive on time, carry out the work with reasonable skill and care, behave professionally, and follow safety rules. Repeated cancellations, poor ratings or complaints may lead to suspension.
• Earnings. Your earnings for a job are the share of the job value shown in the app, plus any tips from the customer. For jobs where you collect cash, the platform's share is netted against your earnings, which may result in a negative balance that is adjusted against future earnings.
• Payouts. You may withdraw your available balance to your bank account as described in the app. You are responsible for any taxes due on your earnings.
• Confidentiality. Use customer information only for the booked job. Do not contact customers for any other purpose or share their information.

9. Service quality and complaints

If you are not satisfied with a service, tell us within 48 hours of completion at [email protected], with your booking ID. We will review the issue and, where appropriate, arrange a re-service, a partial or full refund or another reasonable remedy. Ratings and reviews you submit must be honest and must not contain unlawful or abusive content.

10. Limitation of liability

• InstaK is a platform and does not itself perform the services. To the maximum extent permitted by law, InstaK is not liable for the acts, omissions or quality of work of Partners or the conduct of customers.
• The Services are provided "as is" and "as available". We do not guarantee that they will be uninterrupted or error-free.
• To the maximum extent permitted by law, our total liability to you for any claim relating to a booking is limited to the amount you paid for that booking. We are not liable for indirect, incidental or consequential losses.
• Nothing in these Terms limits liability that cannot be excluded under applicable law, including your statutory rights as a consumer.

11. Intellectual property

The InstaK name, logo, app, website and content are owned by or licensed to us and are protected by law. You may not copy, modify, distribute or reverse-engineer them, or use our name or logo without written permission. You grant us a licence to use content you submit, such as ratings and reviews, to operate and improve the Services.

12. Suspension and termination

We may suspend or terminate your access if you breach these Terms, misuse the Services, or where required by law. You may stop using the Services and request deletion of your account at any time by contacting us. Any unused wallet balance at termination will be handled as required by law and these Terms; credits obtained through promotions may be forfeited.

13. Governing law and disputes

These Terms are governed by the laws of India. Subject to any rights you have under consumer protection law, the courts at Gurugram, Haryana have exclusive jurisdiction over any dispute arising from these Terms or the Services. We encourage you to contact us first so we can try to resolve any issue informally.

14. Changes to these Terms

We may update these Terms from time to time. The "last updated" date above shows when they last changed. If changes are significant we will notify you in the app or by other suitable means. Continuing to use the Services after an update means you accept the revised Terms.

15. Contact

For questions about these Terms or the Services: